Shapling — Support
Shapling: My Virtual Puppy — a cozy 3D puppy who remembers you.
Something not working, or a question we didn't answer here? Write to subotic.djo@gmail.com. Please include your phone model, its iOS version and the game version (in the game: Settings › About).
Frequently asked questions
How do I restore my purchases?
Open Settings › Purchases › Restore purchases, or Stall › Bundles and tap Restore purchases there. Use the same Apple ID you bought with. The Golden Collar, No Pop-up Ads and the cosmetic bundles come back. Clover pouches are consumable: their clovers went into your wallet when you bought them, so they can't be restored.
Why do I see ads, and how do I turn them off?
There are two kinds. ▶ ads play only when you tap a ▶ button in the basket, the ideas or the stall, for a stated number of clovers (at most four a day). From the second day of play there can also be an occasional pop-up ad at a natural pause, announced by a short card first; never on the day you install the game, never while you care for your puppy, at most four a day.
No Pop-up Ads turns pop-up ads off for good and keeps the optional ▶ ads. The Golden Collar gives every ▶ reward instantly without an ad and the ad network never starts again. Any purchase at all, a clover pouch included, also stops pop-up ads for good. And if you decline ads in the privacy prompt, there are no ads of any kind. The whole game works either way.
How do I change my ad choice?
Open Settings › Privacy and ads › Ad choices. The same prompt appears again and you can accept or decline. More in the privacy policy.
I watched an ad but got no clovers.
The reward is given only when a ▶ video is watched to the end. Each ▶ offer also has a daily limit; once it's used up, the offer says so until tomorrow. If an ad couldn't load, nothing is lost: try again a little later, or with a connection.
Will my puppy be saved if I delete the app or change phones?
Your puppy is saved on your phone only, in the app's own storage. There is no account and no server of ours, so we can't move or recover a save. If you delete the app, the save is deleted with it. Purchases can always be restored (see above).
What happens if I don't play for a while?
Your puppy never dies and never gets sick. While you're away, your puppy's needs drop slowly, and only so far. When you come back, you get a greeting that depends on how you two have been getting along.
How do notifications work?
Park news is off until you turn it on. Then Shapling tells you when something really happens with your puppy: at most once a day, never during quiet hours at night, never about offers. If several go unopened, they pause on their own. Turn them off in Settings › Park news or in your phone's notification settings.
How do I change the language?
Shapling speaks English and Serbian (Latin). Change it in Settings › Language.
Does Shapling need an internet connection?
No. The game plays offline. Only ads and purchases need a connection.
Shapling — podrška
Shapling: Moje štene — toplo 3D štene koje te pamti.
Nešto ne radi ili imaš pitanje na koje ovde nema odgovora? Piši na subotic.djo@gmail.com. Napiši model telefona, verziju iOS-a i verziju igre (u igri: Podešavanja › O igri).
Česta pitanja
Kako da vratim kupovine?
Otvori Podešavanja › Kupovine › Vrati kupovine, ili Tezga › Paketi pa tapni Vrati kupovine. Koristi isti Apple ID kojim si kupovao. Vraćaju se Zlatna ogrlica, „Bez reklama koje iskaču“ i kozmetički paketi. Kese detelina su potrošne: deteline su ti ušle u novčanik u trenutku kupovine, pa se ne vraćaju.
Zašto vidim reklame i kako da ih isključim?
Postoje dve vrste. ▶ reklame se puštaju samo kad tapneš dugme ▶ u korpici, idejama ili na tezgi, za tačno naveden broj detelina (najviše četiri dnevno). Od drugog dana igre ponekad može da iskoči i reklama na pauzi, koju prvo najavi kratka kartica; nikad na dan instalacije, nikad dok neguješ štene, najviše četiri dnevno.
Bez reklama koje iskaču zauvek gasi reklame koje iskaču, a ▶ reklame po izboru ostaju. Zlatna ogrlica daje svaku ▶ nagradu odmah, bez reklame, i reklamna mreža se više nikad ne pokreće. Bilo koja kupovina, pa i kesa detelina, takođe zauvek gasi reklame koje iskaču. A ako u prozoru o privatnosti odbiješ reklame, nema nikakvih reklama. Cela igra radi isto u svakom slučaju.
Kako da promenim izbor o reklamama?
Otvori Podešavanja › Privatnost i reklame › Izbori za reklame. Isti prozor se ponovo otvara i možeš da prihvatiš ili odbiješ. Više u politici privatnosti.
Pogledao sam reklamu, a nisam dobio deteline.
Nagrada stiže samo kad je ▶ video odgledan do kraja. Svaka ▶ ponuda ima i dnevni limit; kad se potroši, ponuda to i napiše, do sutra. Ako reklama nije mogla da se učita, ništa nije izgubljeno: probaj malo kasnije ili sa internetom.
Da li će štene ostati ako obrišem aplikaciju ili promenim telefon?
Štene je sačuvano samo na tvom telefonu, u prostoru same aplikacije. Nema naloga ni našeg servera, pa ne možemo da prenesemo ni povratimo snimak. Ako obrišeš aplikaciju, snimak se briše sa njom. Kupovine se uvek mogu vratiti (vidi gore).
Šta ako neko vreme ne igram?
Štene nikad ne umire i ne razboli se. Dok te nema, potrebe mu polako opadaju, i to samo do jedne granice. Kad se vratiš, dočeka te onako kako ste se vas dvoje slagali.
Kako rade obaveštenja?
Vesti iz parka su isključene dok ih ne uključiš. Tada ti Shapling javi kad se sa štenetom nešto stvarno desi: najviše jednom dnevno, nikad u tihim satima noću, nikad o ponudama. Ako ih nekoliko ostane neotvoreno, same se pauziraju. Isključuješ ih u Podešavanja › Vesti iz parka ili u podešavanjima obaveštenja na telefonu.
Kako da promenim jezik?
Shapling govori engleski i srpski (latinica). Jezik menjaš u Podešavanja › Jezik.
Da li Shapling traži internet?
Ne. Igra radi i bez interneta. Samo reklame i kupovine traže vezu.